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STORE ADDRESS
New Delhi, India
EMAIL US
info@illuminateartgallery.com
SERVICE TIME
10:00 am - 9 :00 pm (Monday - Saturday)
GET IN TOUCH
Frequently asked questions
Q. What types of art do you create?
A. I specialize in a variety of Indian art forms, including Madhubani, Warli, Pichwai, Kalamkari, Rajasthani miniature paintings, and more. Each piece is unique and handcrafted.
Q. How can I purchase artwork from your website?
A. You can browse the gallery on our website, select your desired artwork, and follow the checkout process to make a purchase. We accept various payment methods for your convenience.
Q. Do you accept custom orders?
A. At the moment, I am not accepting custom orders. However, I continuously explore new artistic ventures and may open up custom commissions in the future. Please stay connected and check back later for updates.
Q. What is the price range of your artwork?
A. The prices of my artwork vary depending on the size and complexity of the piece. You can find specific prices listed with each artwork in the gallery.
Q. How long does shipping take?
A. Shipping times vary based on your location. Generally, domestic orders within India take about 5-10 business days, while international orders may take 2-4 weeks. I will provide tracking information once your order is shipped.
Q. What is your return policy?
A. I have a 7-day return policy for domestic purchases and a 14-day return policy for international purchases. If you’re not satisfied with your purchase, please contact me within the specified time frame to initiate a return.
Q. How should I care for my artwork?
A. To ensure the longevity of your artwork, avoid exposing it to direct sunlight, moisture, or extreme temperatures. Clean it gently with a soft, dry cloth.
Q. Do you ship internationally?
A. Yes, I offer international shipping. Please note that shipping times and customs fees may vary depending on your country.
Q. Are your artworks original?
A. Yes, all of my artworks are original and handcrafted. I do not create duplicates or limited editions, ensuring that each piece is unique.
Q. How can I stay updated on new art ?
A. You can subscribe to our newsletter to receive updates on new collections, promotions, and art-related news directly in your inbox.
Privacy Policy
At Illuminate Online Art Gallery, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.
1. Information We Collect
We collect various types of information to ensure a seamless experience, including:
1. Personal Information: Name, email address, phone number, shipping/billing address, and payment details, which you provide when purchasing artwork or creating an account.
2. Non-Personal Information: Browsing behavior, pages visited, and technical details such as IP address and browser type.
2. How We Use Your Information
We use the information we collect to:
1. Process and complete your orders.
2. Provide customer support and respond to your inquiries.
3. Send updates, promotions, and news about Illuminate (only if you have opted in).
4. Improve and optimize our website’s user experience.
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. We may share your information only in the following cases:
Service Providers: To fulfill your orders and improve services, we may share information with trusted partners, such as shipping companies or payment processors.
Legal Obligations: If required by law, or to protect the rights, property, or safety of our customers, we may disclose information.
4. Data Security
We implement industry-standard security measures to protect your personal information. However, please be aware that no method of transmission over the internet is 100% secure. We work to protect your data, but we cannot guarantee its absolute security
5. Cookies
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences, but some features may not function properly without cookies.
6. Your Rights
You have the right to:
1. Access the personal information we hold about you.
2. Request the correction or deletion of your personal data.
3. Opt-out of promotional communications at any time.
4. To exercise these rights, please contact us at galleryilluminateart26@gmail.com
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
Payment Policy
Accepted Payment Methods:
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are processed securely to ensure your information is protected.
Payment Confirmation:
Upon successful payment, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us for assistance.
Currency:
All prices are listed in INR for domestic buyers and USD for international buyers. The final charge will depend on your payment method and currency exchange rates at the time of purchase.
